Return policy

Return & Refund Policy – Creators Collection

At Creators Collection, we want you to shop with confidence. That’s why we’ve designed a return policy that’s fair, transparent, and customer-friendly.

✅ Return Time Frame

You may return items within 30 days of purchase. We believe this flexible window gives you enough time to inspect your order and ensures peace of mind with every purchase.

✅ Condition of Returned Items

To be eligible for a return:

  • Items must be unused, in their original packaging, and in resellable condition.

  • Products that are damaged due to customer misuse will not be accepted.

  • Items marked as Final Sale or Personalized are non-returnable.

✅ How to Start a Return

We’ve made the return process simple:

  1. Contact our support team at [your email/contact form] within the 30-day window.

  2. Include your order number, reason for return, and any supporting photos (if needed).

  3. We’ll send you return instructions and a return address.

Note: Customers are responsible for return shipping costs unless the item is defective or we made an error.

✅ Refund or Exchange Options

Once we receive and inspect the returned item, you’ll be eligible for one of the following:

  • Full Refund to your original payment method

  • Store Credit for future purchases

  • Exchange for a different size, color, or item (if available)

Refunds are typically processed within 5–10 business days after receiving the returned product.

✅ Clear Communication

We believe in full transparency. This policy is available on all product pages, our footer, and during checkout to ensure you're fully informed before you buy.

🛍 Need Help?

If you have any questions or concerns about returns, contact us anytime at [your support email]. We’re always happy to assist!